Cancellation and refund policy
Description of return or exchange of service:
In order to issue a return or exchange, you must send an application to the mail info@drujba-sakh.ru addressed to the director of the company A.V. Komarova. in free form, where you indicate your full name, application number or tour name and a description of what needs to be done. at the end, indicate your contact phone number to contact you.
You can also come to our office at the address: Yuzhno-Sakhalinsk, st. Komsomolskaya, 192A - 78
Refunds for unused services are made only in the way in which this service was paid:
  • when paying online on the website or through a payment terminal at the sales office - to the same bank plastic card (for this we need the full details of the card)
  • Refunds can be made no later than 5 days prior to arrival
  • Refunds of the transferred funds are made to your bank account within 5-30 business days (the period depends on the bank that issued your bank card).
  • Attention! When returning funds paid by individuals through payment systems or by credit card, banks charge a service fee of 3%.
Refunds:

One day tours:
3 working days or more - 100% refund
1-2 business days - 50% refund
NON-APPEARANCE - money will not be returned

Overnight Tours:
14 working days or more - 100% refund
7-13 working days - 50% refund
3-7 working days - 25% refund
less than 3 days - money will not be returned.

Transferring a trip:
The transfer of the date of travel is possible, but not later than 3 working days for one-day tours, and not later than 14 working days for tours with overnight stays (subject to the availability of beds in the selected hotel). If the transfer is made later, then you pay extra for the trip:
One day tours:
1-2 business days = 50% surcharge

Overnight Tours:
7-13 days - surcharge 50%
1-2 business days - 75% surcharge.

Online payment security:
The personal information you provide (name, address, phone, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our web server.
The security of processing Internet payments is guaranteed by Sberbank. All transactions with payment cards are carried out in accordance with the requirements of VISA International, MasterCard and other payment systems. When transferring information, special security technologies for online card payments are used, data processing is carried out on a secure high-tech server of the processing company

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